Shipping policy
Welcome to kokoandkind.in, your trusted destination for quality electronics and unique gift items. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines important details regarding shipping methods, delivery timelines, charges, and other relevant information.
By placing an order with us, you agree to the terms mentioned in this policy.
1. General Shipping Information
At kokoandkind.in, we strive to process and ship all orders in a timely manner. Our logistics partners are carefully selected to ensure safe and reliable delivery across India.
- Store Name: kokoandkind.in
- Business Category: Electronics & Gift Items
- Business Email: kokoandkind@gmail.com
- Contact Number: 9019182781
- Address: Solepara, Kumarsanda, Murshidabad, West Bengal – 742136
We currently ship orders across India. At this time, international shipping is not available.
2. Order Processing Time
All orders placed on our website are processed within:
- 1–3 business days (excluding Sundays and public holidays)
Orders placed after 6:00 PM may be processed the next working day.
Important Notes:
- During peak seasons (festivals, sales, or promotional events), processing time may extend slightly.
- Orders with incomplete or incorrect address details may face delays.
Once your order is processed, you will receive a confirmation email or SMS with shipping details.
3. Shipping Charges
We aim to keep shipping affordable and transparent for our customers.
Shipping Fees:
- Standard Shipping Charges: Calculated at checkout based on location and order weight.
- Free Shipping: Available on selected products or promotional offers.
Cash on Delivery (COD):
- COD may be available for selected locations.
- Additional COD charges may apply and will be displayed at checkout.
4. Estimated Delivery Time
Delivery timelines depend on your location and courier partner availability.
Estimated Delivery:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Areas: 5–10 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
5. Shipping Partners
We work with trusted courier services to ensure safe delivery, including:
- Delhivery
- Blue Dart
- Ekart
- India Post
- Other regional logistics providers
The courier partner is selected based on your location for faster delivery.
6. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID via Email/SMS
- Courier partner details
You can track your order directly on the courier partner’s website using the tracking number provided.
If you do not receive tracking details within 3 days of placing your order, please contact us at kokoandkind@gmail.com.
7. Delivery Guidelines
To ensure smooth delivery, please follow these guidelines:
- Provide accurate address details with landmarks.
- Ensure someone is available to receive the package.
- Keep your phone reachable for delivery calls.
Failed Delivery Attempts:
- Courier partners usually attempt delivery 2–3 times.
- If delivery fails repeatedly, the order may be returned to us.
8. Delays in Shipping
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Logistics issues
- High order volume during sales
In such cases, we appreciate your patience and understanding.
9. Damaged or Tampered Packages
We take utmost care in packaging your products securely.
If you receive:
- A damaged package
- Open or tampered packaging
Please:
- Do not accept the package (if visibly damaged)
- Record an unboxing video
- Contact us within 24 hours of delivery
Email us at kokoandkind@gmail.com with proof for quick resolution.
10. Incorrect Address & Re-Shipping
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- The order may be delayed or returned.
- Additional shipping charges may apply for re-shipping.
11. Order Cancellation & Shipping
If you cancel your order:
- Before shipping → Full refund
- After shipping → Cancellation may not be possible
If refused at delivery:
- Shipping charges may be deducted from refund.
12. Partial Deliveries
Sometimes, orders with multiple items may be shipped separately.
In such cases:
- You will receive multiple tracking IDs
- No additional shipping charges will apply
13. Restricted Items & Locations
Certain products may not be deliverable to specific locations due to:
- Courier limitations
- Local regulations
If your location is not serviceable:
- We will inform you within 2–3 days
- A full refund will be processed
14. Delivery Confirmation
Once the package is marked as delivered by the courier:
- It is considered successfully delivered
- kokoandkind.in is not liable for theft or loss after delivery
If you did not receive your package but the status shows delivered, contact us immediately.
15. Customer Support
For any shipping-related queries, feel free to contact us:
- Email: kokoandkind@gmail.com
- Phone: 9019182781
- Address: Solepara, Kumarsanda, Murshidabad, West Bengal – 742136
Our support team is available to assist you with:
- Order tracking
- Delivery issues
- Shipping delays
- Address updates
16. Policy Updates
kokoandkind.in reserves the right to update or modify this Shipping Policy at any time without prior notice.
Customers are advised to review this page periodically for updates.