Refund policy
Effective Date: 06 May 2026
Welcome to kokoandkind.in. We value your trust and strive to provide high-quality products and a seamless shopping experience. This Return and Refund Policy outlines the terms and conditions for returns, replacements, and refunds for purchases made through our website.
By placing an order with us, you agree to the terms stated below.
1. Overview
At kokoandkind.in, we deal in Electronics and Gift items, and customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
This policy applies to all products purchased through our website and governs how returns, refunds, and exchanges are handled.
2. Return Eligibility
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The product is unused, unworn, and in its original condition
- The product is returned with original packaging, tags, manuals, and accessories
- The return request is raised within 7 days of delivery
Important Notes:
- Products showing signs of use, damage by the customer, or missing packaging will not be eligible for return
- Certain items may be non-returnable (see Section 3)
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products (not due to our fault)
- Items without original packaging or accessories
- Personalized, customized, or special-order products
- Clearance or final sale items
- Gift items once opened (unless defective)
For hygiene and safety reasons, certain electronic accessories may also be non-returnable unless defective.
4. Return Process
To initiate a return, follow these steps:
Step 1: Contact Us
Email us at kokoandkind@gmail.com within 7 days of receiving your order. Include:
- Order ID
- Product name
- Reason for return
- Clear photos or videos (if damaged/defective)
Step 2: Approval
Our team will review your request within 24–48 hours and confirm whether your return is approved.
Step 3: Return Shipment
- Once approved, you will receive return instructions
- You may be required to ship the product to our return address
Return Address:
Solepara, Kumarsanda
Murshidabad, West Bengal – 742136
India
Step 4: Inspection
After receiving the returned product, we will inspect it to ensure it meets our return conditions.
5. Refund Policy
Once your return is approved and inspected:
Refund Method:
- Refunds will be processed to the original payment method
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI
Refund Timeline:
- Processing Time: 3–5 business days after approval
- Bank Processing Time: 5–7 business days
You will receive a confirmation email once your refund is initiated.
6. Replacement Policy
We offer replacements in the following cases:
- Damaged product received
- Defective or malfunctioning item
- Wrong item delivered
Replacement Terms:
- Replacement is subject to product availability
- If the product is not available, a full refund will be issued
- Replacement requests must be made within 7 days of delivery
7. Cancellation Policy
Order Cancellation:
- Orders can be canceled within 12 hours of placing the order
- Once the order is shipped, it cannot be canceled
Refund for Canceled Orders:
- Refunds will be processed within 3–5 business days
To cancel your order, contact us immediately at:
📧 kokoandkind@gmail.com
📞 9019182781
8. Shipping Charges
Return Shipping:
- If the return is due to our mistake (wrong/damaged product), we will bear the shipping cost
- If the return is for personal reasons (change of mind), the customer must bear the return shipping cost
Original Shipping Fees:
- Shipping charges are non-refundable unless the return is due to our error
9. Damaged or Defective Products
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery
- Provide clear photos/videos as proof
- Do not use or tamper with the product
Failure to report within 48 hours may result in rejection of the claim.
10. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider
- Wait for processing time
If the issue persists, contact us at kokoandkind@gmail.com
11. Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrect
We do not offer exchanges for:
- Size issues (if applicable to gift items)
- Change of preference
12. Fraud Prevention & Verification
To prevent fraudulent activities:
- We may request additional verification before approving returns
- Suspicious or repeated return requests may be declined
- Customers providing false claims may be restricted from future purchases
13. Contact Information
For any return or refund queries, contact us:
Store Name: kokoandkind.in
Email: kokoandkind@gmail.com
Phone: 9019182781
Address:
Solepara, Kumarsanda
Murshidabad, West Bengal – 742136
India
14. Legal Compliance
This policy complies with applicable Indian consumer protection laws. We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
15. Customer Satisfaction Commitment
At kokoandkind.in, we are committed to:
- Delivering high-quality products
- Ensuring secure transactions
- Providing responsive customer support
- Resolving issues quickly and fairly
Your satisfaction is important to us, and we aim to make your shopping experience smooth and reliable.
16. Important Reminders
- Always record an unboxing video when receiving your order
- Keep all original packaging until you are satisfied with the product
- Report issues promptly to avoid rejection
17. Policy Acceptance
By purchasing from kokoandkind.in, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.